MROFNI YNAPN Terms and Conditions

1. Introduction

1.1 These terms and conditions apply to all sales of our digital products (including courses, training, e-books, and memberships) and any physical products by Skinny Ltd. trading as Skinny Creative Store/Skinny Store, with registered address Unit B, 53 Underhill Road, London, SE22 0QR and email address info@skinnycreative.com (hereinafter referred to as "Skinny", "we", "us" or "our").

By using our websites and placing an order with us, you agree to be bound by these terms and conditions.

2. Ordering

2.1 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the goods have been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.2 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our websites.

3. Price and Payment

3.1 The prices payable for products that you order are as set out on our websites. Prices are inclusive of UK VAT (where applicable) at the current rates and are correct at the time of entering the information onto the website.

3.2 We reserve the right to change prices without notice.

3.3 Payment can be made by credit or debit card, PayPal or any other payment method we make available to you on the websites. Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the company Stripe and cannot be attributed to Skinny.

4. Product Description

4.1 We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our website are accurate. However, we do not guarantee that the descriptions are error-free.

5. Delivery

5.1 We will deliver the goods to the address (physical or digital) you specify for delivery in your order. It is important that this address is accurate.

5.2 Delivery will be made as soon as possible after your payment has been received and in any event within 3 days of your payment, unless a longer delivery period is specified on the website or agreed with you.

5.3 We will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

6. Returns and Refunds

6.1 Digital Products: Given the nature of digital content, a refund or credit on a purchase is not granted unless a refund is required under UK consumer law or other relevant consumer protection laws.

We will assess refund or credit requests on their merits, considering the digital nature of item and the type of item description that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

you have changed your mind about an item;
you bought an item by mistake;
you do not have sufficient expertise to use the item;
you ask for goodwill; or
you can no longer access the item because it has been removed

6.2 Physical Products: If you are not entirely satisfied with your purchase, you may return the item(s) within 14 days of receipt for a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

6.3 To start a return, you can contact us at info@skinnycreative.com with details of your order number and the reason for your request.

6.4 If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6.5 You will be responsible for the cost of returning the item(s) to us unless the item(s) are faulty or not as described. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we received the returned item(s).

7. Intellectual Property Rights

7.1 All intellectual property rights in the website and its content are owned by us or our licensors.

7.2 You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

8. Limitations of Liability

8.1 Nothing in these terms and conditions will:

(a) limit or exclude our or your liability for death or personal injury resulting from negligence;

(b) limit or exclude our or your liability for fraud or fraudulent misrepresentation;

(c) limit any of our or your liabilities in any way that is not permitted under applicable law; or

(d) exclude any of our or your liabilities that may not be excluded under applicable law.

8.2 The limitations of liability set out in this Section and elsewhere in these terms and conditions:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided in these terms and conditions.

8.3 To the extent that the websites and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

8.4 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9. Governance and Jurisdiction

9.1 These terms and conditions will be governed by and construed in accordance with the laws of United Kingdom and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England & Wales.

10. Age limit

10.1 Age restrictions apply: The company Skinny only accepts clients over 16 years old (for physical and electronic products) and over 18 years old (for services: coaching, workshops, seminars). We do our best to restrict access to our sites, products and services to minors. Although the content of our products and services is not of an adult nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world, therefore you need to be 16 or years or over to purchase items (depending on products). If you’re under this age you will need to get a parent or guardian to buy items or use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.

11. Contact Us

11.1 If you have any questions about these terms and conditions or any aspect of our service, please contact us at info@skinnycreative.com

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PRIVACY POLICY

This Privacy Policy describes how and when WE collect, use, and share information when you purchase an item from this store, contact us, or otherwise use our services through goldenandwise.com or its related sites and services.

INFORMATION COLLECTED

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order such Brand overview), if you have contacted us directly.

WHY WE NEED THIS INFORMATION AND HOW WE USE IT

We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

HOW LONG WE STORE THE INFORMATION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE E.U.

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Docs and their product range is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US

For purposes of EU data protection law, we Skinny Ltd, trading as Skinny Creative Store/Skinny Store/Skinny, are the data controller of your personal information. If you have any questions or concerns, you may contact info@skinnycreative.com

SKINNY LTD trading as SKINNY is a company incorporated under UK law. Address: Unit B . 53 Underhill Road . London . SE22 0QR . United Kingdom

Last updated on the 20th June 2024.